Shipping

Stander offers free shipping on orders over $75.  Two-day shipping and overnight shipping are available for most items. We will send you an email with your tracking details as soon as your item leaves our building.

Warranty

Stander products can be registered for a 100% lifetime satisfaction guarantee, which means you can purchase with confidence knowing that Stander will stand behind its products. If you are unsatisfied with a product, a customer service agent will work with you to ensure complete satisfaction.

To register your product for this lifetime satisfaction guarantee, visit stander.com/product-registration.

After a product is registered it is covered by our 100% Satisfaction Lifetime Guarantee.

Our guarantee does not include normal wear and tear items such as brake pads, hand grips, wheels, ski glides, etc. Replacements parts are available for purchase as needed.

Return Policy

Purchases from stander.com are eligible for return within 30 days of delivery (excluding clearance items). Upon arrival, returned items will be inspected to ensure all original parts and/or pieces are included in the return. Once the item has been inspected, the customer will receive a full refund for the purchase amount.

To initiate a return within 30 days of delivery, please contact our customer service team at 1-800-506-9901 or by email at sales@stander.com.

Yes, assembly and installation is required, but is easy and can be done within a matter of minutes. In fact, we have had amazing customers assemble and install the Security Pole from their wheelchair!

For detailed instructions on how to assemble and install the Security Pole, watch our assembly video below:

Thanks to the tension-mounted design of the Security Pole, you can install it almost anywhere! Unlike traditional grab bars that have to mounted to a wall, the Security Pole can be installed in nearly any location in any room!

Before purchasing and installing, make sure your intended location meets the following criteria:

• • The Security Pole can only be used on flat ceilings. Drop-down ceilings and vaulted ceilings will not work with the Security Pole.
  • The Security Pole will work with ceiling heights anywhere between seven and 10 feet.
  • The Security Pole and Curve Grab Bar can be installed on any floor surface.

We recommend using the pole in the bathroom between the toilet and the bathtub; in the bedroom next to your bed; or in the living room next to a couch or chair. If you have slanted or vaulted ceilings or ceilings higher than 10 feet, we suggest looking at the Signature Life Sure Stand Pole.

To see how past customers have used their Security Poles for fall prevention, check out our blog post “Fall Prevention: Uses for the Security Pole and Curve Grab Bar.”

No, the Security Pole does not have to be screwed into the floor or ceiling. When installed properly with tension the pole will support the user up to 300 pounds.

The pole does however come with included hardware and pre-drilled holes in the case that you want a more permanent solution in your home, but are not required.